Terms and Conditions

General Questions

What are your operating hours?

Our customer service representatives are available at [email protected] , You can reach us 24 hours a day, seven days a week.

What forms of payments do you accept?

We accept Visa and MasterCard. 

Shipping

At CRAFTED ORDER, every piece is carefully crafted to meet our standards of precision and timelessness. Because our products are made-to-order, please allow additional time for production before shipping.
•     Production Lead Time: Orders typically require 10–18 business days to be completed prior to shipment.
•     Shipping Time: Once your order is finished, it will be shipped promptly. Delivery times will vary depending on your location and chosen shipping method.
•     Weekend Orders: Orders placed on Fridays or weekends will begin processing the following business day.
We appreciate your patience and understanding—this process ensures that each garment you receive embodies the quality and attention to detail that define CRAFTED ORDER.

Return, Policy and Order Status

How can I check the status of my backorder items?

Please email our customer service representative for assistance.

What is your return policy?

We have a 7 day return/exchange policy on all items (not including Sales items). All items must be in their original condition. We will not accept anything that has been washed, worn, or damaged. 

Product and Sizing

Are your sizes true to size?

Our sizes are true to Crafted Order, however they might not compare to other retailers. We have garment measurements available on all of our items, to better assist you.

Who makes your products?

We travel all over the world to get ideas for our designs. We work on the designs ourselves here at Crafted Order and provide the material and sizing specifications directly to our own manufacturers, who adhere to our specifications.

I have never bought from you before. How can I be sure the item is going to fit?

We have garment measurements for all of our items, if you have specific questions about a particular item please email our customer service representatives and they will be happy to help you get the right fit.